Your routes change. The weather changes. Hoptide helps customers follow along with service updates by text, email, and their own private page, without you answering the same questions all day.
Try Hoptide with one customer for free.
You've probably answered these questions more times than you can count.
Your customers aren't wrong for asking. They just want to know when to expect you.
But you can't spend your whole day answering the phone.
Give them a way to check without calling you.
A truck gets stuck. A storm gets worse. A commercial job takes longer than expected.
You can't always tell customers exactly when you'll arrive.
With Hoptide, you don't have to.
Start your route, update stops as you work, and let customers see the progress. If plans change, keep everyone affected in the loop without texting each person individually.
No guessing arrival times. No promises you can't keep.
Every customer gets a private page where they can see the latest information about their service.
They don't need to download an app or create an account.
Upload the list you already have, or add customers individually. Need help? We'll set it up for you.
Put your stops in order and start when your crew is ready.
As you finish each stop, Hoptide updates the next customers on your route.
With text alerts enabled, customers can also receive messages when they're next or when the work is done.
Mike runs 20 driveways with one truck. This is everything he does in Hoptide during a storm, and what his customers see while he does it.
5:40 PM · The night before
5:40 PM
Mike ticks the 20 customers, puts them in street order and publishes. Next storm he reuses it.
Step 16:02 AM · First light
6:02 AM
Every customer page switches to its own stop number, like "Stop 7 of 20 today". Nobody has to be told the plow is coming.
Step 26:41 AM · Stop 3 done
6:41 AM
One tap. Sarah's page reads "Your driveway has been cleared". Lena, next door, sees "You're next".
Step 36:58 AM · Stop 4 done
6:58 AM
Lena gets one message with the time. If Mike hits a delay, one tap tells everyone still waiting.
Step 4Hoptide with Answers
Questions are answered from the route
Sarah asks "Am I next?" on her page. Hoptide answers from her own service record, and passes anything it can't answer to Mike.
Customers can open the same private link whenever they want to check their service or past visits.
Mike's Snow Removal
Next stop
Your driveway is next.
The crew is finishing the previous stop.
Mike's Snow Removal
Completed
Your driveway has been cleared.
Completed at 6:58 AM.
Choose a problem to see how Hoptide can help.
How Hoptide helps
Start your route and update stops as you go. Each customer can check their own status without calling you.
Example customer update
You're next. We're just finishing the stop before yours.
You don't need to type everything into another system.
Upload your spreadsheet, or send it to us and we'll help you get your customers and first route set up.
Tell us how you keep your customers today. We'll help you import them and prepare your first route.
One price for the whole business. No charge per customer or per crew member.
Update your customers automatically.
$40/month
Billed monthly
Customers get answers without calling you.
$70/month
Billed monthly
Try it with one real customer.
$0forever
* Need more on a paid plan? Add 500 texts for $15 or 100 AI answers for $10 at any time from your Plan page.
Compare plans side by sideWhether you are just looking or already running routes and appointments, these are the questions owners ask us most.
Not at all. Hoptide lets customers see their service status and how many stops are ahead of them. You can also notify them when plans change, without promising a specific arrival time.
No. They open a private link on their phone or computer.
Yes. Customers get email updates by default and can turn on texts on their own page by confirming their number. Nobody is texted without agreeing first. You choose which service updates go out.
Yes. Hoptide handles service updates and tracking. You can keep using your existing payment tools.
Yes. If you already have a customer list, we'll help you import it and prepare your first route or your first appointments.
Yes. A service runs either as a route or as appointments. On a route, customers see their stop number and how many stops are ahead of them. For an appointment, they see the arrival window, then when your team is on the way, has arrived, and is done.
No. On a route they'll see their service status and how many stops are ahead of them. For an appointment they'll see when your team is on the way. Both come from updates your crew makes, not from a map.
Still have questions?
Send us a message and a person replies.
Try Hoptide with your first customer and see how it works.
