One price for the whole business.

No. One price covers the whole business, every customer and every crew member.

Hoptide includes 500 text segments a month. Hoptide with Answers includes 1,000 text segments and 300 AI answers a month. Hoptide with AI Calls includes 2,500 text segments, 500 AI answers and 150 AI call minutes a month. A segment is up to 160 characters, so most updates are one. Texts you send count. The first 500 customer replies each month are free, and replies after that count too. An AI answer counts only when Hoptide Answers actually answered the customer; a question it passes to you, or a request that failed, never uses one. When texts run out, no more go out until your renewal date unless you buy a pack (500 texts for $15) or have turned on automatic refill. Customer pages and emails keep working, and questions come to you instead of the AI. The free plan has no texts.

You pay for twelve months up front at 10% off: $432 for Hoptide or $756 with Hoptide Answers. It renews once a year, and you can cancel before then.

Yes, from Settings, then Plan. Moving up applies right away and you pay only the difference for the rest of the period. Moving down, or switching between monthly and yearly, takes effect when the period you paid for ends, so nothing is refunded or left over.

You cancel from Settings, then Plan, with Cancel subscription. Hoptide first offers the free plan, which keeps your customers and their pages, and, if you have a texting number, a $9.99 a month hold that keeps it. If you still cancel, your plan runs to the end of the month or year you paid for, then nobody on your team can use the business until you choose a plan again. Your data is kept for one year, then deleted.

Paddle, our merchant of record. Your card details go to Paddle, never to Hoptide, and your receipt comes from Paddle by email.

Yes. Email hello@hoptide.co within 14 days of a charge for a full refund. The full policy is at hoptide.co/refunds.

On every paid plan, the call rings your business phone, showing the caller's own number so you know who it is. If you don't pick up, it goes to that phone's voicemail. Each plan includes 100 minutes of calls put through to you a month, shared with calls the AI transfers to you on Hoptide with AI Calls. A call you are on is never cut off when they run out; after that, new callers can leave a voicemail with Hoptide and you get an email with what they said.

Yes. In Messages, then Call settings, untick Put calls through to my phone. Callers can then leave a voicemail instead, and you get an email with what they said. Hoptide never reads your phone number out to callers.