Help, guides and support
Guides and answers for Hoptide, from setting up your business to keeping every customer updated without stopping work to answer your phone.
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Set up your business
Create a business, add your services and fill in the details customers see.
Customers
Customers
Add, import and manage customers, their properties and private links.
Schedule
Booking visits
Book appointments, repeat them, change them, and build routes.
Team
Your crew
Roles, invitations, and what each person on your crew can see and do.
Popular guides
- Import from Google Sheets Connect a sheet, match its columns and keep customers in sync.
- What your customers see The welcome email, the private page and the update choices customers make.
- Today, messages and Ask Hoptide Your home screen, customer messages, Answers and Ask Hoptide.
- Plans and billing The plans, upgrading, add-ons, payment and billing history.
- Your public page Choose a look, photo and colour, write your own wording, and see what visitors can do.
- Email and text settings What customers get by email and text, and how to set up texting.
Still need help?
Write to us and a person replies by email, usually within one business day.