Your account

Sign up

1. On hoptide.co, click Get started free, or pick a plan under Pricing.
2. Your sign-in: enter your business name, your name, your email and a password of at least 8 characters, confirm the password, tick the box to agree to the terms, then click Continue. It stays greyed out until everything is filled in.
3. Open the email from Hoptide ("Confirm your email for Hoptide") and click Confirm my email. The link works for 60 minutes. If it hasn't arrived in a few minutes, check your spam folder or click Send the link again.
4. The kind of work you do: pick every one that applies, or Something else and name it. If you didn't pick a plan on hoptide.co, the next screen asks you to choose one. Then click Finish setup.

If you chose a paid plan, Paddle's secure checkout opens next. Your business stays on Free until the payment goes through, then switches to your plan.

You land on your Today page, which shows two steps to your first visit: add one customer, then book them an appointment or put them on a route. The rest of setup (inviting your crew, importing your customer list, where customer questions go and your public page) waits as quiet links under When you have a minute, for whenever suits you. An hour after you confirm your email, Hoptide sends a welcome email with the same first steps.

Profile

Go to Settings > Profile to change your Name, your Email address (the one you sign in with) and Directions open in: Google Maps, Apple Maps or Waze. Every directions button on your On the job screen uses this app, and each crew member sets their own. Click Save after changes.

Switch between businesses

One account can own or work in several businesses. Click the business name at the top of the sidebar and pick another one. Everything you see, including Today, Customers, Schedule and Settings, then belongs to that business, so check the name before changing settings. Settings > Businesses lists every business you belong to and your role in each.

Appearance and Security

• Settings > Appearance: choose Light, Dark or System (matches your device). It is saved per device.
• Settings > Security: change your password and manage passkeys, which let you sign in with your fingerprint or face. Hoptide asks for your current password before opening it.

Leave a business (crew members)

Go to Settings > Businesses and choose Leave this business next to it. You lose access right away, and the owner is emailed. Your own account, and any business you own, stay as they are. The owner can invite you again later.

Forgot your password?

1. On the login page, click Forgot password.
2. Enter the email address on your account and click Send reset link.
3. Open the email from Hoptide and click Choose a password. The link works for 60 minutes.
4. Choose your new password. You're signed in and taken back to your business.

If you didn't ask for a reset, ignore the email. Nothing changes until a new password is set. After any password change, Hoptide emails you to say when it happened and from which device, so you'll notice a change you didn't make.

Contact support and your requests

Click Help and support in the sidebar or the menu under your name, then Contact support. Choose a topic, write your message and click send. You get an email confirming what you sent, with a reference like HT-ABC123.

Hoptide's replies come by email, in the same conversation as that confirmation. When you're signed in, they also show under Your support requests in the menu under your name. Open a request to read the whole conversation and reply from there.

Delete your account

1. Go to Settings > Profile and click Delete account.
2. Read the warning, enter your password, and click Delete account.

Deleting your account signs you out everywhere and deletes any business you own, with its customers, routes, appointments and messages. Businesses where you're only on the crew carry on without you. Download your customer lists first if you want them (Customers > Export CSV). A page then confirms the deletion and shows the last day you can restore it, and Hoptide emails you the same.

If you pay for a plan: deleting cancels the subscription at the end of the period you've already paid for. Nothing more is charged, and nothing is refunded.

Changed your mind? For 30 days, sign in with the same email and password. Hoptide asks whether to restore your account, and restoring brings back your businesses with everything in place. If the paid period hasn't ended yet, your plan carries on as before. After 30 days, everything is gone for good. Records of who agreed to texts are kept for five years, as texting rules require.