Doing the work

On the job is the screen you and your crew use on the day. Open it from the sidebar. It lists every published route, with yours first, then today's appointments, then other team members' and unassigned routes.

Work a route

1. Tap the route, or Continue route if it's already started.
2. Each stop shows its number (for example "Stop 1 of 2"), the address, the customer, the service and any Instructions for the property. Tap Get directions to open your maps app (choose it in Settings > Profile).
3. Tap Start route. Customers with an email are told the route is on its way, and their pages start showing progress.
4. At each stop, tap Mark complete when the work is done. The customer's page shows it right away, and the next stop appears.
   • Finished the whole route before tapping? Tap Mark the rest done under the stops, then confirm. Every stop still open is marked done at once, and each customer gets their done message without a finish time. If you couldn't do a stop, mark it Not done first.
5. If you can't finish a stop, tap Report a problem (below).

When every stop is closed, the route shows All stops closed with how many were done and not done. All stops lists the whole route, and the last stop shows any Customer messages.

A route from an earlier day: if you start a route that was planned for a day that has passed, Hoptide asks first, because customers are told the crew is on the way today. Choose Start it today to move the route and its stops to today, or Keep it as is.

Report a problem

Tap Report a problem and pick what happened:

• Couldn't get in: gate locked, car in the way, no access.
• Partly done: some of the work is done, some isn't.
• Running late: the route is behind. Customers still to come are told it's still coming.
• Something else: the stop couldn't be done for another reason.

Add a note if it helps ("Car blocking the driveway, owner not home"), then tap Send to the office. The stop is marked not done, the customer's page shows it, and the office sees your reason on Today.

Plan a missed stop again

On Today, under Needs your attention, a missed stop shows the reason the crew gave. Click Plan again to open Create a route with that customer already added, the same service, and tomorrow's date. Change the date or team member if you need to, then click Publish route. Nothing is sent when you save or publish; customers are emailed when the team member starts the route.

For your safety, use the On the job screen only while the vehicle is stopped.