Changing your setup later

Remove someone from your crew

1. Go to Crew.
2. Click Remove next to the person. Before you confirm, Hoptide tells you how many of today's or upcoming routes they drive, because those will need someone new.
3. Leave Email [name] that their access has ended ticked to send them a short note, or untick it if you'd rather tell them yourself first. The email gives no reason. It says they no longer have access and to contact you with questions.
4. Click Remove [name] from the crew, or Keep [name] if you change your mind.

They lose access to your business right away. If they sign in, they see that they're no longer on your crew and who to contact. Go to Schedule > Routes and filter by Needs a team member to assign someone else.

To bring someone back, send them a new invitation from the Crew page.

Change your time zone

Go to Settings > Businesses, click your business, choose the Time zone, and click Save. Every time your customers see uses this time zone. If you change it after booking, upcoming visits keep their times: a visit booked for 9 to 11 AM stays 9 to 11 AM in the new time zone. Finished visits keep their history as it was.

Rename your business

Go to Settings > Businesses, click your business, change the Business name, and click Save. Your public page and app pages get a new address based on the new name. Old links, bookmarks and links in emails keep working and lead to the new address. Customers' private links don't change.

Delete a business

1. Go to Settings > Businesses and click the business.
2. At the bottom, click Delete this business.
3. Read the warning, type the business name to confirm, and click the delete button.

The business is hidden from everyone at once, and your team loses access. If it is on a paid plan, the subscription stops renewing at the end of the period you paid for; nothing more is charged and nothing is refunded. Its customers, routes, appointments and messages are kept for 30 days in case it was a mistake; email hello@hoptide.co to restore it in that time. After 30 days it's deleted for good. Use Download the customer list first in the warning if you want to keep your customers. Deleting a business doesn't delete your account or your other businesses.

Turn a service back on

Go to Services. A service you turned off stays in your list marked Off. Click Turn on next to it. Its history comes back with it, along with any visits still to come.

A service that no visits or customers ever used is removed when you turn it off, instead of staying as Off. Add it again with Add a service if you need it.